Onboarding & Managed Services
Our Commitment to Our Customers
We are committed to advancing innovation and technology in the food industry together with our customers while delivering the highest standards of products and services. To that end, we commit to our customers that we will:
- Align with you on your definition of success and work tirelessly to exceed that definition.
- Deliver reliable, high-quality, easy-to-use solutions driven by industry best practices.
- Actively seek feedback and incorporate ideas from you on how we can improve.
- Build a partnership with you based on open and honest communication with the ultimate goal of becoming your most valued partner.
Onboarding Services
FoodLogiQ’s Onboarding Services provide you with the skills and expertise when and where you need it the most – onsite or remote. We want you to achieve the full value from the solutions FoodLogiQ Connect offers based on your unique needs, regardless of the size of your organization.
- Our project team guides you through the onboarding process, assists you in configuring business requirements while providing best practices and recommendations along the way. Based on our experience assembling the right team within your organization, working side-by-side the FoodLogiQ team, is key to your onboarding and ultimate success.
- Our onboarding approach is built on industry best practices including GS1 Standards.
- Build a partnership with you based on open and honest communication with the ultimate goal of becoming your most valued partner.
Our Approach to Onboarding
Understand
Understand business goals, objectives and define responsibilities.
Configure
Customize workflows and configure your FoodLogiQ Connect account.
Verify
Verify processes, test solutions, and validate solution meets objectives.
Prepare
Refine communications and prepare for launch of FoodLogiQ Connect.
Soft Launch
Conduct soft launch and prepare for full rollout of FoodLogiQ Connect.
Solution Support
Troubleshoot issues that may arise via self-serve resources or a technical support team.
Managed Services
If you need additional assistance the FoodLogiQ Managed Services team is here to help in a variety of ways. Regardless of the tasks at hand or scope of your project, our team monitors your activity and works with you to meet your definition of success.
Training and Support
Continuous support from FoodLogiQ Customer Success including access to our Technical Support team and 24-7 Phone Support. Visit FoodLogiQ Connect Support to learn more.
Access our Knowledge Base for self-service resources with articles and information about processes and functionality. Visit the Knowledge Base to learn more.
All customers receive training throughout the implementation process. Additional training and support packages are available to address unique needs.