Updated: December 12, 2013
At FoodLogiQ, we understand that privacy is important. The following information is designed to help you better understand the information we gather from our website and through our services, how we protect the information once we gather it, and whether and how we disclose it to anyone.
This policy applies equivalently to all hosted services and subdomains of foodlogiq.com, including but not limited to www.foodlogiq.com, pti.foodlogiq.com, ssa.foodlogiq.com and valuechain.foodlogiq.com, as well as any sandbox, demo, integration environment, blog, or other application hosted under the foodlogiq.com root domain (collectively referred to as “www.foodlogiq.com” or “Website”).
Information Collection and Use
Our primary goals in collecting Personally Identifiable Information are to provide you with a smooth, efficient, and customized experience, to send you information upon your request, and, if appropriate, to collaborate with you as a client. We collect company-specific information in order to customize our product offerings.
In general, we automatically gather certain usage information, such as the number and frequency of visitors to this Website and what features of the Website are most popular to our visitors. This information may include which URL you just came from, which URL you next go to, what browser you are using, what features you click on and read (in whole or in part), and your IP address. We use such data only in the aggregate. This collective data helps us to determine how much our visitors use parts of the Website, and to do internal research on our users’ demographics, interests, and behavior, so as to better understand and serve you. FoodLogiQ may share aggregate information with third parties.
Personally Identifiable Information
If you complete the information request form on the Website or purchase our products/services through our Website, we will request personally identifiable information about you, including, but not limited to, your name, phone number, email address, and debit/credit card information, including billing name and address, and credit card type, number, and expiration date (together “Personally Identifiable Information”). We seek such information primarily to facilitate payment for and communicate with you about our product/service offerings. In addition, we may use such information to improve our marketing and promotional efforts, analyze Website usage, improve our content and service offerings, and customize our Website’s content, layout and services.
We use outside service providers to facilitate FoodLogiQ’s Website and overall operation, and to perform functions on our behalf, such as sending postal mail and email, analyzing data, processing payments and providing customer service. These third parties may have access to your Personally Identifiable Information as needed to perform their functions, but they may not use it for any other purpose. You agree that FoodLogiQ and those with whom it shares information (the “Recipients”) may disclose and transfer your information worldwide, including in and outside the United States, the European Economic Area, Canada, and other jurisdictions serviced by FoodLogiQ, for any purpose relating to FoodLogiQ’s operations.
You may change your information at any time. We encourage registered users to keep their Personally Identifiable Information current. You can update your Personally Identifiable Information by accessing the ‘Settings’ page from the ‘User Account’ menu. Changes to your Personally Identifiable Information may be made only through the Website.
You can always choose whether or not to provide information on this Website. However, if you choose not to disclose certain information, such as your name and email address, you will not be able to register, limiting your access to certain portions of this Website. Further, your use of some of the applications and services may also be restricted if you choose not to disclose information necessary for billing purposes.
Upon registration, you may opt not to receive future notification by email from FoodLogiQ. If at any time you decide that you no longer wish to receive such notices, you may indicate this preference by accessing the ‘Settings’ page from the ‘User Account’ menu.
Social Networking Sites
FoodLogiQ operates and maintains social networking pages and venues on websites such as Facebook, Twitter, Google, and LinkedIn. FoodLogiQ will, from time to time, import comments and posts from these third-party websites to this Website. If you post to any of FoodLogiQ’s social networking pages on third-party websites, you are providing information to the public and do so at your own risk. Further, FoodLogiQ may use these postings on its Website without further notice or compensation to you. Please visit the privacy policies of any third party websites before posting to FoodLogiQ’s pages there.
Cookies, pixels and other system technologies
“Cookies” are small files placed on your computer, mobile phone or other device. “Pixels” (also called clear GIFs, web beacons, or pixel tags) are small blocks of code on webpages that do things like allow another server to measure viewing of a webpage and often are used in connection with cookies. We use technogloies like cookies, pixels and local storage (like on your brower or device, which is similar to a cookie but holds more information) to provide customized services and information that is targeted to your interests. For example, we use these technologies to tell us how and when pages in our website are visited, what our users’ technology preferences are (such as what type of video player they use) and whether our website is functioning properly. We also use these technologies to temporarily retain the information you enter into a form.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to interact with certain features on our website, and you may be required to re-enter your password more frequently during a session.
Security and Storage
We care about the security of your transactions and use a reputable third party to process your credit card transactions. Doing this allows us to avoid storing your credit card information directly in our system. Our third party processor uses standard industry practices, such as Secure Socket Layer (SSL) encryption technology, to safeguard your credit card information stored on their servers, which are located in the United States. We also employ several different security techniques to protect your Personally Identifiable Information stored in our servers, which are also located in the United States, from unauthorized access or use. You should be aware, however, that “perfect security” does not exist on the Internet, and that third parties may be able to intercept private communications and/or access your Personally Identifiable Information.
FoodLogiQ insures that Personally Identifiable Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your Personally Identifiable Information.
FoodLogiQ will retain your Personally Identifiable Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose remains valid after termination of our relationship with you.
Business contact information is considered non-personal information and not subjected to special protection. Business contact information shall include but is not limited to: business name, business address, business telephone number, and is not considered personal information in certain jurisdictions. Business contact information can be routinely shared with anyone inside or outside of the business.
Many of FoodLogiQ’s services are community-based and are enhanced by the sharing of data. In connection with our services, you may provide information regarding your company and its operations, including, but not limited to company name, address, locations, products, global trade item numbers (GTINs), global location number (GLNs), audits/certifications and traceability events (“Business Data”). Unless otherwise agreed to expressly in writing, you agree your Business Data may be shared with other businesses registered with FoodLogiQ, as well as with third party businesses through our application programming interfaces (“APIs”).
In general, we will not sell, share or rent information about you in ways different from what is disclosed in this statement. However, we may be forced to disclose information to the government or third parties under certain circumstances. We cooperate with governments and private parties to enforce laws such as those regarding intellectual property rights, fraud, data privacy and security. We can (and you authorize us to) disclose any information about you to government officials and private parties as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement or other activity connected to this website that is illegal or may expose us or you to liability.
Policy Towards Children
We are concerned about the safety and privacy of children who use the Internet. We encourage the viewing of our website by children to be done with parental supervision. Consistent with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with Personally Identifiable Information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information without verifiable parental consent, he or she should contact us at email@example.com.
Safe Harbor Compliance
FoodLogiQ is in compliance with the U.S. Department of Commerce Safe Harbor requirements regarding the transfer of Personally Identifiable Information from the European Economic Area (“EEA”) or Switzerland to the United States. FoodLogiQ has been Self-Certified under the Safe Harbor privacy frameworks as set forth by the U.S. Department of Commerce, European Commission and Switzerland regarding the collection, storage, use, transfer and other processing of personal data transferred from the European Economic Area or Switzerland to the U.S., in accordance with the EU Directive on Personal Data Protection. The principles of Safe Harbor compliance are:
- Notice – Individuals must be informed that their data is being collected and about how it will be used;
- Choice – Individuals must have the ability to opt out of the collection and forward transfer of the data to third parties;
- Onward Transfer – Transfers of data to third parties may only occur to other organizations that follow adequate data protection principles;
- Security – Reasonable efforts must be made to prevent loss of collected information;
- Data Integrity – Data must be relevant and reliable for the purpose for which it was collected;
- Access – Individuals must be able to access information held about them, and correct or delete it if it is inaccurate;
- Enforcement – There must be effective means of enforcing these rules.
As part of our participation in the Safe Harbor program, we agree to resolve disputes you have with us in connection with our policies and practices through the American Arbitration Association, which agrees to hear each complaint in compliance with the Safe Harbor frameworks.
Further information regarding the Safe Harbor principles and certification process can be found at www.export.gov/safeharbor. In addition, the U.S. Department of Commerce maintains a list of all compliant organizations, which can be accessed at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list.
2655 Meridian Pkwy
Durham, NC 27713
Attn: Privacy Officer
Toll free: 866.492.4468