FoodLogiQ’s Privacy Policy

Privacy Policy

Updated: June 5, 2019

At FoodLogiQ, we understand that privacy is important. The following information is designed to help you better understand the information we gather from our website and through our services, how we protect the information once we gather it, and whether and how we disclose it to anyone.

This policy applies equivalently to all hosted services and subdomains of, including but not limited to, as well as any sandbox, demo, integration environment, blog, or other application hosted under the root domain (collectively referred to as “” or “Website”).

We may, from time to time, make changes to this policy in response to changing legal, technical, market, and business developments. Please note the date of the existing privacy policy is included at the top of the page. By visiting this Website, you are accepting the practices described in the current version of this Privacy Policy. We recommend that you periodically check the policy and the date of the posted privacy policy to stay updated on any changes to our policy. If you do not agree to the terms of this Privacy Policy, do not use the Website. Your continued use of the Website (including subsequent attempts to access the website) after we have posted changes to this privacy policy will indicate that you agree to be bound by such changes.

Please note that this Privacy Policy applies only to the Website as described above and not to other companies’ or organizations’ websites, including any websites to which we link. You are advised to consult the privacy policies of other websites that you visit. The collection and processing of personal data by our customers is subject to the privacy policy of those customers, as posted on their websites. We do not control all types of information that our customer may choose to collect or manage using our service. That information is owned by them, and it is used, disclosed, and processed by them, or on their behalf, in accordance with their instructions, and their own policies. We are not responsible for our customers’ use or personal data that they collect using our service.

Information Collection and Use

Our primary goals in collecting Personally Identifiable Information are to provide you with a smooth, efficient, and customized experience, to send you information upon your request, and, if appropriate, to collaborate with you as a client. We collect company-specific information for the legitimate business purpose of customizing our product offerings as described in the following sections.

Aggregate Data

In general, we automatically gather certain usage information, such as the number and frequency of visitors to this Website and what features of the Website (including pages viewed, time spent on such page, click through, clickstream data, queries made, search history, search results selected, comments made, type of service requested and purchases made) are most popular to our visitors. This information may include which date stamp, time zone, language, URL you just came from, which URL you next go to, what browser you are using, what features you click on and read (in whole or in part), type of device, operating system name and version, device manufacturer, browsers information (type and version), screen resolution, your IP address, and coarse geographic information derived from the IP address. We use such data only in the aggregate. This collective data helps us to determine how much our visitors use parts of the Website, and to do internal research on our users’ demographics, interests, and behavior, so as to better understand and serve you. FoodLogiQ may share aggregate information with third parties.

Personally Identifiable Information

If you interact with us and you complete the information request form on the Website, we will request personally identifiable information about you, including, but not limited to, first and last name, phone number, company name, job title, and email address (together “Personally Identifiable Information”). We seek such information primarily to communicate with you about our product/service offerings. In addition, we may use such information to improve our marketing and promotional efforts, analyze Website usage, improve our content and service offerings, and customize our Website’s content, layout and services.

We use outside service providers to facilitate FoodLogiQ’s Website and overall operation, and to perform functions on our behalf, such as sending postal mail and email, analyzing data, processing payments and providing customer service. These third parties may have access to your Personally Identifiable Information as needed to perform their functions, but they may not use it for any other purpose. You agree that FoodLogiQ and those with whom it shares information (the “Recipients”) may disclose and transfer your information worldwide, including in and outside the United States, the European Economic Area, Canada, and other jurisdictions serviced by FoodLogiQ, for any purpose relating to FoodLogiQ’s operations.

You may change your information at any time. We encourage registered users to keep their Personally Identifiable Information current. You can update your Personally Identifiable Information by accessing the ‘Settings’ page from the ‘User Account’ menu. Changes to your Personally Identifiable Information may be made only through the Website.

Information Customer Makes Public

The Website contains features that allow customers to upload, post, transmit, display, perform, or distribute content, or other information which may include their personal data. Any information that a customer or person chooses to disclose by means of such features may become public information through no action on the part of FoodLogiQ or as would fall outside of FoodLogiQ’s ability to control. We are unable to exercise control over this information once the user has made it public. You should exercise caution when deciding to disclose your personal data when utilizing the features described above, and you are solely responsible for any uses or misuse of such information.


You can always choose whether or not to provide information on this Website. However, if you choose not to disclose certain information, such as your name and email address, you will limit your access to certain portions of this Website.

Upon registration, you may opt not to receive future notification by email from FoodLogiQ. If at any time you decide that you no longer wish to receive such notices, you may indicate this preference by accessing the ‘Settings’ page from the ‘User Account’ menu or send an email to

Social Networking Sites

FoodLogiQ operates and maintains social networking pages and venues on websites such as Facebook, Twitter, Google, and LinkedIn. FoodLogiQ will, from time to time, import comments and posts from these third-party websites to this Website. If you post to any of FoodLogiQ’s social networking pages on third-party websites, you are providing information to the public and do so at your own risk. Further, FoodLogiQ may use these postings on its Website without further notice or compensation to you. Please visit the privacy policies of any third-party websites before posting to FoodLogiQ’s pages there. Please note that your communication with us via social networking sites is optional. If you chose to use social networking sites as a way to communicate with us, you will be deemed to have expressly consented to the collection of personal data by these sites according to their respective privacy policies. We cannot control what data is collected by the social networking sites nor are we able to control how they use the collected data. As such, we are not responsible for such collection or use of data by a social networking site

Cookies, pixels and other system technologies

“Cookies” are small files placed on your computer, mobile phone or other device. “Pixels” (also called clear GIFs, web beacons, or pixel tags) are small blocks of code on webpages that do things like allow another server to measure viewing of a webpage and/or clicks on a page and often are used in connection with cookies. Unless prohibited by an applicable law, we use technologies like cookies, pixels and local storage (like on your browser or device, which is similar to a cookie but holds more information) for the legitimate business purpose of helping us to understand how individuals utilize our Website and to help us provide our Website in manner that is adapted each user’s specific needs. This enables us to provide customized services and information that is targeted to your interests. For example, we use these technologies to tell us how and when pages in our Website are visited, what our users’ technology preferences are (such as what type of video player they use) and whether our Website is functioning properly. We also use these technologies to temporarily retain the information you enter into a form.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to interact with certain features on our Website, and you may be required to re-enter your password more frequently during a session. Please contact us by either sending an email to or contacting us by using the contact information at the bottom of this policy, should you have any questions or concerns about our use of cookies.

Additionally, you may encounter cookies or other similar devices on our Website that are placed by third parties at our direction. We do not control the use of cookies by third parties and we are not responsible for any data collected by the use of cookies by third parties.

Uses of Information and Data Collected

We use all the data collected on our Website for legitimate interests of our business. We use Website traffic data in aggregated form to better understand the interests and needs of our customers, potential customers, and Website visitors. When you provide us with Personally Identifiable Information upon visiting our Website, we use this information to provide requested information regarding our Website or the requested service, to send administrative information to the user’s response, and to facilitate the customers use of our services. We use contact information (such as email or phone numbers) to provide support for our customers if assistance with our Website or service is requested or if the customer has a question about their account. The collected information is also used to provide services or purchases requested by the customer.

Security and Storage

We also employ several different commercially reasonable security techniques to protect your Personally Identifiable Information stored in our servers, which are also located in the United States, from unauthorized access or use. We believe these measures are reasonable adapted to the nature of the information in our custody and we limit access to customer’s data and Personally Identifiable Information to only those employees and third parties who reasonably need access to it to perform activities attached to their job responsibilities. You should be aware, however, that “perfect security” does not exist on the Internet, and that third parties may be able to intercept private communications and/or access your Personally Identifiable Information. Thus, we cannot guarantee that any information provided to use or collected by us will not be accessed, hacked, disclosed, altered, or destroyed by unauthorized parties.

In the event that we become aware of a security breach, which we believe has resulted, or may result, in the unauthorized access, use, or disclosure of non-public personal information or data of our customers, we will promptly investigate the matter and notify the applicable parties of such breach. Such investigations will be without delay, consistent, with (1) the legitimate needs of law enforcement; (ii) measures needed to reasonably determine the scope of the beach; (iii) efforts to identify the individuals affected; and (iv) steps to restore the reasonable integrity of our Website. If you have reason to believe that your interaction with us is no longer secure; if you feel that your information stored with us has been compromised; or if you feel that someone else is using your account with us, you must immediately inform us by either sending an email to or contacting us by using the contact information at the bottom of this policy.

FoodLogiQ will retain your Personally Identifiable Information only for as long as necessary to fulfill the legitimate business purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose remains valid after termination of our relationship with you. You can request deletion of your personal data at any time and we will use commercially reasonable efforts to consider such request to comply with applicable laws. If we no longer have a legitimate business purpose for retaining your personal data we will redact all identifying information or if we are unable to do so because it has been stored in backup archives, we will securely store your personal data and isolate it from any further processing until deletion is possible.

Sharing Information

Business contact information is considered non-personal information and not subjected to special protection. Business contact information shall include but is not limited to: business name, business address, business telephone number, and is not considered personal information in certain jurisdictions. Business contact information can be routinely shared with anyone inside or outside of the business.

Many of FoodLogiQ’s services are community-based and are enhanced by the sharing of data. In connection with our services, you may provide information regarding your company and its operations, including, but not limited to company name, address, locations, products, global trade item numbers (GTINs), global location number (GLNs), audits/certifications and traceability events (“Business Data”). Unless otherwise agreed to expressly in writing, you agree your Business Data may be shared with other businesses registered with FoodLogiQ, as well as with third-party businesses through our application programming interfaces (“APIs”).

In general, we will not sell, share or rent information about you to third parties in ways different from what is disclosed in this statement. However, we may be forced to disclose information to the government or third parties under certain circumstances. We cooperate with governments and third parties to enforce laws such as those regarding intellectual property rights, fraud, data privacy and security. We can (and you authorize us to) disclose any information about you to government officials and third parties as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement or other activity connected to this Website that is illegal or may expose us or you to liability.

Policy Towards Children

Our website is not directed to individuals under the age of 18. We are concerned about the safety and privacy of children who use the Internet. We encourage the viewing of our Website by children to be done with parental supervision. Consistent with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with Personally Identifiable Information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information without verifiable parental consent, he or she should contact us at or at the contact information provided below.

EU/EEA Residents and GDPR

We may transfer the Personally Identifiable Information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. For transfers involving the personal data of EU or EEA residents, we will follow all applicable laws.

The EU General Data Protection Regulation (GDPR) grants EE and EEA the following rights with some limitations: the right not to provide consent or to withdraw consent at any time; the right to obtain confirmation as to whether or not we collect or process personal data concerning you and the right to request copies of such personal data; the right to require that we correct any inaccurate personal data concerning you; the right to request that we erase personal data concerning you, the right to request that we restrict the processing the of the personal data that we have collected about you or to stop processing it altogether; the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, machine readable format and the right to request our transfer of that data to another entity where technically feasible; the right to request that we stop sending you marketing communications; the right to not be subject to a decision based solely on automated processing that produces legal effects or similarly affects you; and the right to lodge complaints with the supervisory authority if you believe that our processing of personal data relating to you infringes the GDPR.

Governing Law

You agree that your use of this Website, our products, this Privacy Policy and any disputes relating thereto shall be governed in all respects by the laws of the State of North Carolina. Any dispute relating to this Privacy Policy shall be resolved solely in the state or federal courts located in Raleigh, North Carolina.

Thank you for visiting our Website. If you have any questions about our Website or our Privacy Policy, please contact us at:

FoodLogiQ, LLC
2655 Meridian Parkway
Durham, NC 27713
Attn: Privacy Officer
Toll free: 866.492.4468
Phone: 919.484.4300